Thank you for choosing our bedding. We hope you are satisfied with your purchase. If you encounter any problems during the process, here is our refund and return policy:
Return conditions
You can apply for a return within the specified time after receiving the product. The returned product should be in new, unused condition and the original packaging must be intact.
If the product has quality problems, is damaged, or does not match the description when you placed the order, you can apply for a return.
Return process
Please contact the customer service team first to explain your reason for return and provide relevant order information.
Customer service will guide you to apply for a return and provide a return address and detailed process.
Please send the returned product together with the original invoice or receipt so that we can process it.
Refund processing
Once the returned product is received and confirmed to meet the return conditions, we will process the refund application within the specified time.
The refund will be refunded through your original payment method. Please note that the time it takes for the refund to arrive may vary depending on the bank or payment platform.
Shipping instructions
If the return is caused by quality problems, wrong shipment or damaged products, we will bear the relevant shipping costs.
If the return is due to personal reasons (such as dislike, wrong order), the shipping cost must be borne by you.
Special circumstances
Due to health and safety reasons, individual customized products and sanitary products (such as pillows and mattresses) are generally not suitable for return or exchange unless there is a quality problem.
Contact us
If you have any questions about refunds and returns, please feel free to contact our customer service team, we will be happy to help you.
Thank you for your understanding and support, and hope you enjoy our products!